Legal & Compliance

Refund Policy

This Refund Policy applies to payments made through the MyMeal platform operated by MyMeal Digital Sdn. Bhd. and explains when a refund may be considered, how to request one, and how long processing may take.

Contact

MyMeal Digital Sdn. Bhd.

Email: ask.mymeal@gmail.com

Phone: +603-6262 9800

This Refund Policy applies to payments made through the MyMeal platform operated by MyMeal Digital Sdn. Bhd. ("MyMeal", "we", "us" or "our").

1

General Policy

All payments made through MyMeal are intended for meal-related allocations, vendor payments, sponsorship contributions, or platform-related services. Refund requests will be reviewed on a case-by-case basis.

2

Eligible Refund Situations

  • A duplicate payment was made;
  • A payment was charged incorrectly;
  • The paid service or allocation was not successfully processed;
  • The vendor is unable to fulfil the related meal order or service;
  • The transaction was proven to be unauthorised, subject to verification.
3

Non-Refundable Situations

  • The meal order has already been fulfilled;
  • The sponsorship contribution has already been allocated or utilised;
  • The request is made after the applicable review period;
  • The transaction record shows successful usage or redemption.
4

Refund Request Process

Users may submit refund requests by emailing ask.mymeal@gmail.com with the following details:

  • Full name
  • Registered email or phone number
  • Transaction date
  • Payment amount
  • Reason for refund
  • Proof of payment
5

Processing Timeline

Approved refunds will be processed within 7-14 working days, subject to the payment gateway, bank, or relevant financial institution processing timeline.

6

Contact

MyMeal Digital Sdn. Bhd. Email: ask.mymeal@gmail.com Phone: +603-6262 9800